What is IVR payment processing?
IVR (Interactive Voice Response) payment processing lets customers enter card details using their phone keypad – without involving a live agent. Ekurpay routes these payments securely through our PCI-compliant system, using DTMF masking and encryption to protect sensitive data. It's ideal for call centers that need to reduce compliance risk and streamline payments.
Automated phone payments, built for compliance and scale
Ekurpay's IVR Call Center solution eliminates manual handling of card data, reducing PCI DSS scope and audit complexity. Customers enter payment information securely using their phone keypad, while you process transactions in real time – with full control, reporting, and fraud prevention built in.
Why businesses use Ekurpay's IVR payment solution
Eliminate agent access to card data and reduce PCI DSS scope. Ekurpay handles sensitive inputs with DTMF masking, encryption, and tokenization – no hardware needed.
Process transactions instantly while the customer is on the call. Our IVR system supports Visa, Mastercard, Amex, UnionPay, SEPA, and digital wallets.
Enable secure phone payments anytime – even after hours. IVR keeps collecting revenue while agents focus on support, not processing.
Track payment status, generate reports, and monitor performance across locations – all in one dashboard with full audit trails.
Designed for secure, high-volume call center operations
Ekurpay's IVR solution helps you manage payments at scale – with automation, compliance, and full visibility across transactions and teams.
Secure data entry
Customers input card details via keypad. No agent access, no voice recording exposure – just encrypted, compliant processing.
Optimized transaction routing
IVR payments are dynamically routed to the most efficient acquiring banks to increase approval rates and reduce declines.
Built-in fraud protection
Real-time fraud detection and customizable rules help prevent misuse, reduce chargebacks, and protect revenue.
Full control over payments, risk, and revenue
From secure call routing to transaction tracking and fraud rules – Ekurpay gives you everything needed to manage IVR payments with confidence.
Frequently asked questions about IVR payments
An IVR (Interactive Voice Response) payment system allows customers to enter card details through their phone keypad without involving a live agent. Ekurpay routes these transactions securely using encryption, DTMF masking, and PCI DSS–compliant processing.
Yes. Ekurpay’s IVR solution is fully PCI DSS Level 1 compliant. We protect sensitive data using tokenization, encrypted voice channels, and automated flows that eliminate the need for agents to handle or hear card information.
Ekurpay supports Visa, Mastercard, American Express, UnionPay, SEPA, and digital wallets such as Apple Pay and Google Pay – all available through secure phone-based entry.
Absolutely. You can configure scripts, flows, and triggers to fit your business logic – including multi-step authentication, dynamic payment amounts, or language options.
Yes. Ekurpay’s IVR solution integrates with your existing systems and provides a centralized dashboard for transaction tracking, reconciliation, and reporting.
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